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FAQ

How do I review/confirm my reservation?

After you have completed the online request you will receive a booking reference code though email howsoever if you still have any further queries please feel free to call us at our toll free number 1-888-820-0011

What if I have not received my confirmation email with My Booking reference code?

Once you have completed the online request you will instantaneously receive an email acknowledging your request which will include a booking reference code. If you don’t receive it within few minutes you may have entered your email incorrectly or your email server has routed the email to a spam/junk folder. It is suggested to call our Help Desk on our international number 1-888-820-0011 if you don’t receive an email after making your request.

What should I do if I have lost my itinerary or I need another copy of my itinerary?

If you need another copy of your itinerary you can use your booking reference code to take a print by following these instructions: your reference code is a 6 character code that will either be made up of both letters and numbers or just letters only

I have a confirmed reservation on 2 or more airlines. Why are you unable to issue my ticket?

Some airlines do not have ticketing and/or baggage transfer agreements with each other therefore causing the itinerary you chose to be invalid and unable to be confirmed and ticketed by the airline. If this situation arises your request will be cancelled and nothing will be charged to your card. You can then proceed to go back online to choose an alternate itinerary or call on our toll free number 1-888-820-0011 for assistance.

Do I have an Electronic Ticket or paper ticket for my reservation?

Our system is programmed to automatically issue e-tickets. If the airline prohibits an e-ticket due to some technical reasons, we will notify you within 24 hours of your booking. An additional Fedex shipping charge will be applied to your total charges if you agree for Paper Tickets. If you are concerned about having a paper ticket, you may call our Help Desk on our international number +1-877-778-0240.

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